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Annual Report & Accounts 2016 - Contents
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01 PERFORMANCE HIGHLIGHTS 02 CHAIRMAN'S INTRODUCTION 03 AT A GLANCE 04 CHIEF EXECUTIVE'S REVIEW 06 OUR STRATEGY 09 MAJOR TRENDS IN THE MARKETPLACE 10 REGULATORY OVERVIEW 12 BUSINESS MODEL 14 PERFORMANCE OF DIVISIONS 16 CORPORATE SOCIAL RESPONSIBILITY 22 CHIEF FINANCIAL OFFICER'S REVIEW 26 PRINCIPAL RISKS 32 GOVERNANCE & REMUNERATION 34 FINANCIAL STATEMENTS 68 SHAREHOLDER INFORMATION 119